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Version 3.1 · January 2026

Tka11 Privacy Policy — How We Protect Your Data

Your personal information is completely safe at tka11. This Privacy Policy explains what data we collect, how we use it, how long we retain it, and what rights you have — all in plain, easy-to-understand language.

7 min read
Translated in Bengali
GDPR Compliant
256
Bit SSL Encryption
0
Data Sales
24/7
Security Monitoring
100%
Right to Erasure

Core Data Protection Principles

How tka11 Protects Your Privacy

Our data protection framework is built on these six pillars

Strong Encryption
All your data on tka11 is protected with 256-bit SSL/TLS encryption. Payment details, passwords, and personal documents are all stored and transmitted in encrypted form.
KYC Data Security
Copies of your NID or passport are stored separately on secure servers and used solely for verification purposes — they are never shared with any third party.
No Data Selling
tka11 never sells your personal data. Sharing information with advertisers, data brokers, or any third party for commercial purposes is strictly prohibited.
Minimal Data Collection
tka11 only collects information that is necessary to operate its services. No unnecessary data is requested, and a strict data minimization policy is enforced.
Your Rights Reserved
You have the right to view, correct, delete, or transfer your data — at any time, Help Center tka11 will act promptly upon request.
Continuous Monitoring
tka11's security team monitors systems 24/7. Any suspicious activity is detected immediately and the necessary action is taken.
Content
Introduction

1. Introduction

Tka11 ("we", "us") takes the privacy of its members seriously. This Privacy Policy explains what information is collected when you use the tka11.bet website and app, how that information is used, and what rights you have.

By creating an account on tka11 or using the platform, you are agreeing to this Privacy Policy. If you have any questions, Help Center contact us.

In brief: tka11 never sells your data, never collects unnecessary information, and never sends marketing messages without your consent.

Data Collection

2. What Information We Collect

Tka11 only collects information necessary to operate its services. The table below provides a full breakdown:

Data Type What Data Reason for Collection
Identity Full name, date of birth, NID/passport number For age verification and completing KYC
Contact Mobile number, email address For account verification and support
Financial Mobile Pay/Nagad number, transaction ID For processing deposits and withdrawals
Usage Data IP address, device information, login timestamps For security and fraud prevention
Gaming Data Betting history, game duration, wins/losses To ensure responsible gaming

We never store your full card number, CVV, or PIN. Payments are processed directly by the relevant payment provider (Mobile Pay, Nagad) through the payment gateway.

Data Usage

3. How Your Data Is Used

Tka11 uses the information it collects for the following purposes:

  • Account Management: For registration, login verification, and account security.
  • Payment Processing: For maintaining deposit, withdrawal, and transaction history.
  • Legal Obligations: To comply with KYC, AML, and responsible gaming policies.
  • Support Services: To resolve your issues and answer your questions.
  • Security: To prevent fraud, account hacking, and unauthorized access.
  • Service Improvement: To improve your platform experience (anonymised analytics).
  • Contact: Important updates, security alerts, and transaction confirmations.

Tka11 only sends promotional messages (bonus offers, new games) with your consent. You can opt out of marketing communications at any time from your Account Settings.

Data Sharing

4. Data Sharing Policy

Tka11 never shares your data with third parties for commercial purposes. However, limited sharing may occur in the following cases:

  • Payment Provider: Mobile Pay, Nagad, Rocket — only the minimum data required to complete transactions.
  • Game Provider: Evolution Gaming, Pragmatic Play — minimal data shared solely for managing game sessions.
  • Legal Authority: In response to a court order, legal investigation, or request from a regulatory authority.
  • Fraud Prevention: With industry-standard fraud prevention agencies (anonymized data).

Your information is never shared outside the cases listed above. tka11 has strict confidentiality agreements in place with every third party.

Retention Period

5. Data Retention Period

Tka11 does not retain data longer than necessary. Retention periods by data type:

Account Information5 years after account closure
Transaction Records7 years (legal obligation)
KYC Documents5 years after account closure
Gaming History3 years
Support Conversations2 years
Log Files90 days

After the designated retention period, data is automatically deleted or anonymised. You may also request early deletion before the period expires.

Cookies

6. Cookies & Tracking Technologies

Tka11 uses cookies to ensure the website functions properly and to improve your experience. The types of cookies used:

Essential Cookies
Mandatory
For login sessions, security tokens, and core platform functionality. These cannot be disabled.
Analytics Cookies
Optional
To understand which parts of the site are visited most and where issues arise. All data is anonymised.
Preference Cookies
Optional
For language preferences, theme settings, and a personalized experience.

Optional cookies can be disabled at any time from your browser settings, though doing so may affect how certain features work.

Payment Security

7. Payment Information Security

Tka11 follows the highest industry standards to secure all financial transactions on the platform. Your Mobile Pay or Nagad PIN never reaches tka11 — the entire payment process takes place directly within the payment provider's system.

  • Bank card or mobile banking PINs are never stored.
  • All payments are processed through channels secured by TLS 1.3 protocol.
  • Suspicious transactions are automatically flagged and held for review.
  • A confirmation message is sent immediately after every successful transaction.

Please note: No tka11 employee will ever ask for your password, PIN, or OTP. If anyone requests this information, immediately Help Center let us know.

Your Rights

8. Your Privacy Rights

As a tka11 member, you have full control over your own data. Your key rights are outlined below:

Right to Access
The right to know what information tka11 holds about you.
Right to Rectification
The right to correct any inaccurate or outdated information.
Right to Erasure
Request to delete your data without any legal obligation.
Right to Data Portability
The right to receive your data in a portable file.
Right to Restrict Processing
Request to stop the use of your data for specific purposes.
Right to Complain
Right to lodge a complaint with the data protection authority.

To exercise any of these rights Help Center's to submit a request. tka11 will respond within 30 days.

Minors

9. Protection of Minors

Tka11 strictly does not collect data from or provide services to anyone under the age of 18. Age verification is mandatory at registration, and additional documentation may be requested in suspicious cases.

If we have reason to believe a minor is using an account, that account will be suspended immediately and any collected data will be deleted. Parents or guardians who have concerns about this Help Center contact us.

Security

10. Technical Security Measures

Tka11 protects your data using the highest industry standards:

  • 256-bit SSL/TLS Encryption: All data transmissions take place over secured channels.
  • Two-Factor Authentication (2FA): An extra layer of security at login.
  • Firewall & DDoS Protection: Protection of servers against attacks.
  • Regular Security Audits: By an independent team of experts.
  • Encrypted Data Storage: Data stored on our servers is also encrypted.
  • Access Control: Data access is restricted to authorised personnel only.

In the event of a data breach, tka11 will notify the relevant regulatory authority within 72 hours and inform affected members as soon as possible.

Changes

11. Privacy Policy Changes

Tka11 may update this Privacy Policy from time to time. For significant changes, members will be notified by email or platform notification at least 30 days in advance.

Continued use of the platform after an updated policy takes effect will be considered acceptance of the new policy. The latest version is always available at tka11.bet/privacy-policy.

Contact

12. Privacy Contact

To submit any questions, complaints, or rights requests regarding this Privacy Policy:

Email: privacy@tka11.bet
Live Chat: Help Center — average response time 2 minutes
Response Time: Typically within 7 business days; urgent cases within 48 hours.

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Frequently Asked Questions

Get a Quick Response

tka11's responsible gaming tools are available in your Account Settings, where you can set daily, weekly, or monthly betting budgets. Limits take effect immediately once set. Increasing a limit, however, requires a 24-hour waiting period — this delay is intentional, to prevent impulsive decisions. Once self-exclusion is activated, it cannot be reversed before the set period expires. A cooling-off period (7 or 30 days) can also be activated at any time via live chat. To learn more, Responsible Gaming visit the page.

To claim your tka11 welcome bonus, complete your registration first. Then, before making your first deposit, Promotions Go to the page to view the welcome bonus offer and click the "Claim" button. Then make a deposit of at least the required minimum amount (usually ৳500 or more) — the bonus will be credited to your balance automatically. In some cases a promo code may be required; this will be listed on the promotions page. To withdraw the bonus, you must meet the specified rollover requirement. If you run into any issues along the way, contact us via live chat and the support team will assist you right away.
Play Safe at tka11

Your data is protected, your privacy is respected — join tka11 today

Tka11 leads Bangladesh not just in gaming, but in data protection too. Start playing in a secure environment today.

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